When will my order ship?
Standard shipping means your order will likely ship within 2-3 business days. While we hope to honour these timeframes, please note that delivery times are subject to change at any time.
Do you ship internationally?
Yes! We offer free shipping on all orders. Please notice customs and duties are the responsibility of the buyer.
Can I return a product?
All our products come with a 1 year warranty! Returns are fast, easy, and free!
My favorite piece is out of stock. How can I get my hands on it?
When an item runs out of stock, it doesn't necessarily mean it's gone forever. Reach out to us at email@example.com to get an update!
Can I change my order after I've placed it?
If you need to change your order, please contact us immediately at firstname.lastname@example.org and be sure to include your order number and any necessary details. We will do our best to accommodate any changes before the order enters our shipping queues.
Can I add items to an existing order?
If you need to add items to an existing order, contact us as soon as possible at email@example.com.
What kind of packaging will I be receiving my jewelry in?
Your pieces will be stored in their our custom Triviso boxes and the packages arrive in Triviso Collection mailers!
How should I care for my jewelry?
For information on how to care for your jewelry, check out our Jewelry Care page.
What material is your jewelry?
Our jewelry is all 18K or 24K gold plated over brass, stainless steel or sterling silver. For product specific information, refer to the individual product descriptions.
I have thick hair. Will your claw clip work for me?
The Rachel Claw Clip works on thick, long, and curly hair. You can see the before and afters of people with super thick hair using it. However, if it doesn't work for you, all our products come with 1 year warranties so you can return it! Shop now.